SYLK&M
Shipping & Returns

SHIPPING
We currently ship to addresses within the United States and its territories

We ship all orders via UPS or FEDEX

We offer the following shipping options within the United States:
      - Ground: 1-5 business days depending on distance to destination
      - 3 Day Select: 3 Business days
      - 2nd Day Air: 2 Business days
      - Next Day Air: Next Business day (for orders placed before 4:00pm)

Please note, we do NOT ship P.O. Box addresses.


We process all orders within 24 hours of receipt, provided the purchased item(s) is/are in stock. Orders are shipped Monday through Friday at 4:00PM Pacific Time, excluding holidays. If we encounter any problems processing or shipping your order you will be contacted within two business days.

Holiday Shipping: Please note that holiday shipping may require additional time, please email us or call us to inquire about holiday ordering deadlines.

RETURNS
We want you to be satisfied with your purchase. If you are not completely satisfied, return the item(s) within 30 days of receipt for a full refund of the purchase price.
Note that items returned must be new and in their original packaging to receive a full refund. Used items will not be accepted.

If the return resulted from our error, such as a wrong order or a defected item, we will pay for the return, and mail you a replacement (depending on item availability), or refund you for the value of the purchase...

Returns of purchases paid for via gift cards will be refunded to the original gift card.

It takes 3-5 business days to process returns.

Holiday Returns: items shipped between November 1st and December 31st will be accepted for return until January 31st of the following year.

Should you have any questions or comments, please contact us, and a customer service representative will be pleased to assist you.

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